Provides DELL, HP, IBM, SUN, HUAWEI, CISCO, with parts delivery and SLA with response time 24/7 - 365 days.
We provide the necessary follow-up since the opening of the call, supply of parts with logistics centers distributed around the world.
- Technicians available 24 hours a day in 168 countries, performing corrective and preventive maintenance on servers, storages, and other IT equipment. - Upgrade of controller cards, HDD, memories, processors, supplies, tape drives. - Remote incident tracking.
- Firmware updates, drive, BIOS, software installation, operating systems plus desktop and server virtualization. - Internal hygiene in IT equipment. - Real-time ticket updates 24 hours a day with trilingual call center.